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Helping Hands West Bridgford

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01156 848 288
01156 848 288 (Enquiries)

Registered Office: 18-20, Wollaton Road, , Beeston, Nottingham, NG9 2NR

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Regulator rating: Good
Details updated 2 weeks ago

Availability

From £34 Per Hour
Midshires Care Ltd
Nottinghamshire
Minimum Visiting Time 30 Minutes

About Us

At Helping Hands, we are committed to meeting the individual communication and accessibility needs of all our service users. This is a core element of our person-centred approach and aligns with the Accessible Information Standard. Communication needs discussed at initial assessment and documented in everyone’s support plan. Where appropriate, families or representatives are also involved in this process. These plans are accessible to all care staff through our digital care system, ensuring carers have up-to-date information on how best to communicate and support everyone. For individuals with visual impairments, we provide information in large print and use clear fonts with appropriate background colours to aid readability. For those who use hearing aids, daily support tasks may include prompts to wear or clean the aids. Staff have training to communicate effectively with people who are hard of hearing, for example by speaking clearly in well-lit environments, removing face masks when appropriate, and positioning themselves in front of the individual. Some Customers living with Dementia or Alzheimer’s use a range of communication tools including Visual aids such as pictorial planners, day and time clocks, reminder notes, and signage. The use of Assistive technologies such as Ring doorbells, medication reminders, and falls alarms. Risk assessments completed and regularly reviewed to ensure that communication tools remain appropriate to the individual's needs. We actively encourage the use of technology to support independence and communication: One customer uses an Alexa device to listen to music and interact socially. Another customer uses an iPad to express needs and preferences, and is teaching his carer Makaton, which is his preferred communication method. For individuals with learning disabilities, where appropriate, we use accessible materials to explain important processes such as voting, understanding manifestos, or accessing public transport. This promotes choice, independence, and social inclusion. We recognise the importance of language in delivering effective, respectful care. In one case, a customer with dementia who speaks Hungarian was matched with a carer who also speaks Hungarian, ensuring the customer could communicate comfortably in their first language. All staff receive training in effective communication strategies and encouraged to adapt their approach based on individual needs. This includes training in: The Oliver McGowan Mandatory Training on Learning Disability and Autism. Dementia care and Additional communication modules available through our learning platform. Further support is available from our Clinical Nurse Lead, who provides guidance and a Families can access our digital care portal to view completed tasks and care notes. This supports transparency and partnership working, especially when family members are not living locally. Any additional training where specific communication or clinical needs are identified are requested through our learning and development team. We perform an enhanced DBS check on all staff to ensure customer safety at all times and all caeres are recruited, trained and managed by the local team. We do not use agency workers.

Care at Helping Hands West Bridgford

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Head/brain injury
    • Heart conditions
    • Palliative / End of Life
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. For additional information regarding the team, please get in touch.
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Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£34
Price information Additional price information

Regulator Rating

Overall: Good

  • Safe:
    Requires Improvement
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report

Additional Information

Awards
  • Recieved Flagship Branch Status in February 2026 we are within the top performing branches of Helping Hands in the UK