Celtic Care Services Limited
01249 651 908
(Enquiries)
Registered Office: Ground Floor, Absol House, Ivy Road Industrial Estate, Chippenham, SN15 1SB
Availability
About Us
Celtic Care Services Ltd – Company Profile and Overview
1. Introduction
Celtic Care Services Ltd is a trusted, family-orientated care provider based in Chippenham, Wiltshire, dedicated to delivering high-quality, person-centred care within the local community. With decades of combined experience in the health and social care sector, our mission is to provide compassionate, reliable, and consistent support that enables our customers to live safely, independently, and with dignity in their own homes.
We believe that exceptional care begins with genuine relationships built on trust, respect, and empathy. Every member of our team, from care workers to senior management, shares a deep commitment to putting people first. Our approach is guided by the values of Care, Compassion, Competence, Communication, Courage, and Commitment, which are at the heart of everything we do.
Our services operate 365 days a year, ensuring that individuals and families in our community can rely on us whenever they need support. We are proud to serve customers across Chippenham and the surrounding Wiltshire area, providing care that is flexible, responsive, and aligned with the highest standards set out by the Care Quality Commission (CQC).
2. Our Mission and Vision
At Celtic Care, our mission is clear:
To deliver exceptional, person-centred care that enhances quality of life, promotes independence, and supports wellbeing for every customer we serve.
Our vision is to create a care service where both customers and staff feel valued, supported, and listened to. We aim to be recognised as a leader in ethical, compassionate home care a company where people are proud to work and where families feel confident entrusting the care of their loved ones.
We believe care is not simply about providing a service it’s about making a difference every day. Whether it’s helping with daily routines, supporting complex health needs, or simply offering companionship, our team ensures every action contributes to a customer’s dignity, comfort, and happiness.
3. Our Core Values
Our success is built upon a strong foundation of values that guide our daily practice and decision-making. These values are not just words; they represent the ethos that drives our team and our approach to care.
• Compassion: Every action we take is rooted in empathy and understanding. We treat every customer as we would wish our own family members to be treated.
• Respect: We value diversity, individuality, and personal choice, ensuring each customer’s rights, privacy, and independence are upheld at all times.
• Integrity: We act honestly, ethically, and transparently in everything we do, ensuring accountability and trust at every level.
• Quality: We continuously strive for excellence through robust governance, regular audits, and reflective practice.
• Teamwork: Our care workers, field supervisors, and office team collaborate closely to deliver seamless care and consistent communication.
• Growth: We invest in staff training, supervision, and career progression to ensure every team member feels empowered and confident in their role.
These values are embedded into our induction, supervision, and performance reviews, ensuring that every care worker understands their role in upholding Celtic Care’s high standards.
4. Our History and Background
Celtic Care Services Ltd was established to meet the growing need for personalised, high-quality home care within the local community. Our roots are in family, compassion, and a commitment to doing things the right way ensuring that care is safe, person-centred, and delivered with respect.
Over the years, we have grown steadily, building a strong reputation for reliability, responsiveness, and genuine care. Despite our growth, we have maintained a small, community-based approach where relationships come first. Every customer is known by name not number and every care worker is valued as part of the Celtic Care family.
We have continued to evolve with the sector, adopting digital systems like PASS (People’s Advanced Support System) to ensure transparency, safety, and accuracy in care delivery. This system allows real-time monitoring of care notes, medications, risk assessments, and incidents, helping us maintain excellent standards of governance and communication.
Our journey has been shaped by strong leadership, a focus on compliance with CQC’s single assessment framework, and a culture of continuous improvement. We are proud of our achievements and remain deeply committed to providing exceptional care for the people of Chippenham and Wiltshire.
Care at Celtic Care Services Limited
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Age
- 18 - 64
- 65 and over
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Key Types
- 24-Hour
- Hourly
- Live-in
- Overnight Care
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Type of Care
- Diabetic care
- Down's syndrome
- Eating disorders
- Head/brain injury
- Heart conditions
- Learning disability / Autism
- Mental Health
- Palliative / End of Life
- Parkinson's disease
- PEG feeding
- Personal care
- Physical disability
- Physically frail
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Cancer
- Catheter
- Challenging behaviour
- Condition-led e.g. for complex heath conditions
- Dementia inc. Alzheimer's disease
- Stoma
- Stroke
- Substance misuse
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Care Services
- Companionship
- Convalescence
- Cultural support e.g. faith, values and beliefs
- Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
- Domestic / Home help
- Escorted trips e.g. visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly e.g. staff are comfortable around domestic animals
- Pet services e.g. staff provide dog-walking, feeding, etc.
- Rehabilitation inc. post-op support
- Respite (support for carers)
- Shopping
- Sit-in services
- Transportation
- Two carers per visit (double-up care)
About The Team
Funding Sources
- Local Authority
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- English
Fees
Regulator Rating
Overall: Good
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Safe:Good
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Effective:Good
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Caring:Good
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Responsive:Good
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Well-led:Good