Home Instead Durham
01913 744 041
01913 744 041 (Enquiries)
Registered Office: Moor Chambers, 26 Front Street, Framwellgate Moor, Durham, County Durham, DH1 5EJ
About Us
Home Instead Durham is highly-regarded in the community for high quality, award-winning and bespoke home care, supporting an independent and fulfilling lifestyle delivered through their unique and innovative approach to care, using a relationship-led companionship care model.
The Care Quality Commission have awarded them the rating of OUTSTANDING, (inspections held in November 2023, April 2018 and February 2016), something the team are incredibly proud of.
They have also won 'Best Employers Award' (most recently 2025), they consistently rate in the Top 20 of Home Care providers. In 2025 they were announced winners for the Homecare Awards 'team support and expertise' category. In 2025 they were highly commended in the Dementia Care Awards as a dementia friendly business and were announced as winners in the 2025 Durham Business Awards as the Best Home Care Award in the region. In 2026 they were announced finalists in the Home Care Awards.
The company go to great effort to match clients with their Care Professionals, ensuring that an effective and respectful relationship is developed and has a positive long-term impact, based on trust, companionship and common interests.
All services are exclusively tailored, with Care Professionals understanding the importance of keeping up to date with any developing and changing needs.
Home Instead have worked hard to achieve their excellent reputation as a leader in Durham in providing outstanding care to older people. Their commitment to community involvement and inclusion is also shown in the running of their successful companionship cafes and in their excellent relationships with other professionals involved in the care and support of older people in the community.
Care at Home Instead Durham
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Age
- 18 - 64
- 65 and over
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Key Types
- Hourly
- Live-in
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Type of Care
- Diabetic care
- Head/brain injury
- Heart conditions
- Mental Health
- Palliative / End of Life
- Parkinson's disease
- PEG feeding
- Personal care
- Physical disability
- Physically frail
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Cancer
- Catheter
- Condition-led e.g. for complex heath conditions
- Dementia inc. Alzheimer's disease
- Stoma
- Stroke
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Care Services
- Companionship
- Convalescence
- Cultural support e.g. faith, values and beliefs
- Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
- Domestic / Home help
- Escorted trips e.g. visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly e.g. staff are comfortable around domestic animals
- Pet services e.g. staff provide dog-walking, feeding, etc.
- Rehabilitation inc. post-op support
- Respite (support for carers)
- Shopping
- Sit-in services
- Transportation
- Two carers per visit (double-up care)
About The Team
Funding Sources
- Local Authority
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- English
Fees
Regulator Rating
Overall: Outstanding
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Safe:Good
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Effective:Good
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Caring:Outstanding
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Responsive:Good
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Well-led:Outstanding
Additional Information
- City and Guilds assured end of life training
- Care Professionals are supported to achieve the Care Certificate
- City & Guilds Assured dementia training
- Home Instead Durham are really proud to have been announced as 'Highly Commended' in the The Dementia Care Awards 2025 as a dementia friendly business! Home Instead Durham were announced finalists in the Home Care Awards 2026. Home Instead Durham have achieved an Outstanding rating with CQC at their 3 inspections, the most recent being in 2023.
- Home Care Awards Winner 2025 - Best for Team Support Expertise (staff wellbeing and development)
- Top 20 Home Care Providers North East England 2025