Genuine Carers- Enfield

Genuine Carers Ltd
About Us
We are Genuine Carers Ltd. We are a domiciliary care provider. We have branches in Enfield - London, Oxfordshire, Huddersfield - Kirklees and Milton Keynes.
We are committed to delivering safe, compassionate, and person-centred care that enables people to remain independent in the comfort of their own homes.
We were established in 2008 and have over 12 years of experience providing high-quality, personalised home care services to older people, vulnerable adults, and individuals with complex care needs. We understand that every person is unique, which is why each care package is tailored to meet individual needs, preferences, cultural backgrounds, and desired outcomes.
Whether a person requires a short daily visit, ongoing support, or a live-in carer, we provide flexible and responsive services designed to help people maintain their independence, dignity, and quality of life.
We were assessed by CQC in July 2026 - overall rating GOOD with the 5 key areas.

Our Services
Personal Care
We support individuals with a wide range of personal care needs, including:
Assistance with washing and personal hygiene
Bathing and showering
Dressing and grooming
Hair care and makeup
Shaving and oral care
Toileting support
Assistance getting up and going to bed
Meal support (breakfast, lunch and dinner)
Medication prompting and support
Catheter and stoma care
PEG tube feeding
Social support and companionship
Sitting services
Domestic assistance
Non-Personal Care
Our practical support services help individuals remain comfortable and independent at home:
Laundry and ironing
Light housekeeping
Shopping
Meal preparation
Collection of prescriptions
Collection of pensions and benefits
Assistance with paying bills
Companionship
Support with hobbies and outings
Advocacy and emotional support
Complex Care
We provide specialist support for individuals with more complex needs, including:
Live-in care and home companionship
12 to 24-hour care
Respite care
Support for people with physical disabilities
Support for people experiencing mental health challenges
Reablement support following hospital discharge
Why Choose Genuine Carers Ltd?
At Genuine Carers Ltd, we provide a structured, transparent, and flexible service focused on achieving positive outcomes for the people we support.
We believe everyone should be able to remain in their own home, surrounded by familiar belongings, treasured memories, and loved ones, for as long as possible. Our role is to support individuals and their families in making this a reality.
What We Do Well
Deliver personalised care plans tailored to individual needs, preferences, cultural backgrounds, and outcomes.
Promote continuity of care by allocating regular care workers wherever possible, enabling trusting and meaningful relationships to develop.
Support people to maintain their independence, choice, and control over their daily lives.
Respond quickly and effectively when care needs change, ensuring care packages remain appropriate and safe.
Work collaboratively with families, GPs, district nurses, social workers, and other healthcare professionals to provide coordinated care.
Invest in staff training and professional development, including safeguarding, medication management, dementia care, moving and handling, and person-centred care.
Actively seek feedback from service users and their families to continuously improve service quality.
Positive Impact on People Using Our Services
Our approach enables people to remain safely in their own homes, maintain their independence, and enjoy an improved quality of life. By providing reliable and responsive support, we help reduce the risk of unnecessary hospital admissions and residential care placements.
Feedback from service users and their families consistently highlights that they feel respected, listened to, valued, and supported by a caring, professional, and dependable team.
Our commitment is to deliver care that promotes dignity, wellbeing, independence, and positive health outcomes for every person we support.