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UR Hands Care

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01582 380 166

Registered Office: Britannic House, 18-20 Dunstable Road, Luton, Bedfordshire, LU1 1DY

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Regulator rating: Requires Improvement
Details updated 20 hours ago

Availability

From £20 Per Hour
Luton
Minimum Visiting Time 30 Minutes

About Us

Ur Hands Care Limited (The Company) shall seek to provide essential care to the service users in their home or such other place that may reasonably be required, to the highest standard. It is anticipated that wherever possible a regular Carer shall be appointed to care for the individual service users thus ensuring a continuity resulting in greater understanding between the Carer and the service users.
The Company shall provide domiciliary care to service users in their own homes or such other place as may reasonably be required. The Company shall provide its services to adults of 18 years and over of varying needs.
Regulated Activities
1. Personal Care
Carers

The Company shall ensure that each Carer employed to care for service users shall undergo essential training to equip them with the necessary skills to undertake their duties. The Company shall further encourage all its staff to undertake formal qualifications in Health and Social Care.

Charges

Ur Hands Care shall charge a fee for the service it provides. The range of fee is £20.00- £25.00 per hour for Monday to Sundays, a different pro rata rate may be charged for 30 minutes and 15-minute calls. Public and bank holidays rates may vary but are limited to double time only. We will be pleased to discuss rates for full-time and sleep- in care and for any other combination of times. An additional mileage rate may be charged depending on the distance.

Service

Ur Hands Care shall provide personal care and other services as required within the generality of care provisions to those people over the age of 18.

We shall provide service for:

 Dementia Care
 Mental Health
 People with an eating disorder
 Learning difficulties or Autistic spectrum disorder
 Sensory Impairment
 Physical disabilities
 Supported Living

This service shall be provided from the Luton office.

Site

Ur Hands Care currently operates from one location: In addition to the Director, the Registered Manager, Joseph Muguti who has extensive care experience and oversees the service operationally.
Martha is the Nominated Individual for the CQC.

The Luton Office: covering Luton, Dunstable, Leighton Buzzard, Bedford, Flitwick, Ampthill, Barton-le-Clay, Harlington and all surrounding areas.
18-20 Dunstable Road, Luton, LU1 1DY

Complaints Procedure

The company approach is to attempt to resolve any individual concerns or issues quickly and effectively, to avoid escalating to a formal complaint.

Formal complaints can be made in writing or verbally to the telephone and specified address. The Registered Manager should be contacted in the first instance and if they are unable to resolve the complaint it will be escalated to the Director, depending upon the nature and severity of it.

In the event of any management complaints, the matter should be put to Mrs. Martha Mufushwa, if possible, in writing, whereupon the complaint shall be fully investigated.

The complainant will receive an acknowledgement of the complaint in writing and will be kept informed throughout.

The complainant has the right to complain directly to the Care Quality Commission (CQC) and the address and telephone number for the nearest office of CQC is given below.

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161
Fax: 03000 616172

Please telephone us on 01582 380166 should you require a copy of this document in large text. You may also e mail us on: info@urhandscare.co.uk.

By arrangement we could provide this document in other languages. Please contact the branch to request this.

Care at UR Hands Care

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Learning disability / Autism
    • Palliative / End of Life
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. We are able to provide services in Urdu, Punjabi, and Shona to meet individual communication needs. Further details about the team are available upon request.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English
  • Punjabi
  • Shona
  • Urdu

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£20

Regulator Rating

Overall: Requires Improvement

  • Safe:
    Requires Improvement
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Requires Improvement
See the report