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Prism Care (North East) CIC

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01912 361 016

Registered Office: Office 27/28, Azure Business Centre, High Street, Newburn, Newcastle Upon Tyne, NE15 8LN

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Regulator rating: Good
Details updated 2 weeks ago

Availability

From £32 Per Hour
Newcastle upon Tyne
Minimum Visiting Time 30 Minutes

About Us

Prism Care (NE) CIC has been set up by directors Maria Hall, Mary Burns and Dorothy Burnett, collectively they have years of experience in the care and adult education sector. They share a passion for delivering high quality care at home and supporting staff to reach their full potential through continuous education, training and development in order to provide an effective responsive, safe, well led, professional and caring service.

Prism Care (NE) CIC is a community interest company, its legal status supports our ethical values of care to our clients whilst ensuring staff know they are highly valued. We aim to promote community wealth building in the areas we operate in, reinvesting in your communities and creating a cohesive service and meaningful employment opportunities for our staff. Maria Hall, our Managing Director and Registered Manager, and Kelly Burrows, our Registered Manager, work closely together to guide the daily operations of our service. With deep compassion and a wealth of experience in home care—especially in supporting individuals with lifelong disabilities—they are dedicated to ensuring every person receives the care, dignity, and respect they deserve.

Our services nurture and support people at home, and provide a real alternative to hospital or residential care. Based in Newcastle, Prism Care (NE) CIC team care for clients in Northumberland, Newcastle, North Tyneside.
Join our dedicated team at Prism Care NE. We provide full training and no prior experience is required—what we value most is your empathy and compassion for our clients. Our skilled professionals deliver exceptional care in areas like medication management, wound care, and physical therapy, all designed to enhance our clients’ quality of life and promote their independence. Ready to make a difference? Learn more about working for us.
Prism Care CIC stands out in the care sector because we don’t deliver generic support — we deliver deeply personalised, relationship centred care shaped around each individual’s story, strengths, culture, and aspirations. Our support plans are not templates; they are co designed with the person, their family, and professionals to reflect real lives, real preferences, and real goals. Every plan is dynamic, regularly reviewed, and grounded in evidence based practice, ensuring that support evolves as needs change. What truly differentiates us is our commitment to excellence through industry led training: our staff receive specialist, scenario based learning that goes far beyond mandatory requirements, equipping them with the confidence, empathy, and clinical understanding needed to support complex conditions safely and respectfully. We invest heavily in reflective practice, continuous improvement, and regulatory compliance, ensuring our teams deliver care that is not only safe and effective but compassionate, dignified, and empowering. As a community interest organisation, our focus is impact, not profit — every decision we make is driven by quality, inclusion, and the belief that every person deserves to live well at home, with choice, independence, and meaningful connection.

Care at Prism Care (North East) CIC

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Overnight Care
  • Type of Care
    • Head/brain injury
    • Palliative / End of Life
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All team members hold valid DBS checks in line with safer recruitment practices. Our workforce maintains up-to-date Infection Prevention and Control training in accordance with best practice. Please get in touch for further information about the team.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£32

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report