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Steps Support

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Website Call

07870 607 214
01914 661 530 (Enquiries)

Registered Office: Derwent Point, Clasper Way, Swalwell, Newcastle Upon Tyne, NE16 3BE

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Regulator rating: Good
Details updated 2 weeks ago

Availability

From £20 Per Hour
Gateshead
Minimum Visiting Time 2 Hours

About Us

Welcome to Steps Support, your trusted partner in compassionate home care in the Swalwell area of Newcastle Upon Tyne. Proudly rated 'Good' by the Care Quality Commission (CQC), we deliver professional and personalised domiciliary care tailored to you or your loved one's unique needs and preferences.

Whether you require a little help each day or round-the-clock support, our friendly, highly trained carers offer a wide range of services including personal care, medication assistance, companionship, and specialised support for complex health conditions such as dementia, cancer, and Parkinson’s disease. Our team is experienced in supporting adults of all ages, including those living with physical disabilities, learning difficulties or mental health challenges.

At Steps Support, we place your comfort, dignity and wellbeing at the heart of everything we do. We pay careful attention to cultural, dietary, and lifestyle preferences, including vegetarian, gluten-free, halal, kosher options and LGBTQ+ support. We also offer pet-friendly care, convalescence, domestic help, shopping, rehabilitation, and escorted community outings to ensure you remain safe, active and connected.

With flexible care packages, funding accepted from private clients, local authorities, and NHS Continuing Healthcare, and hourly rates starting from £19.89, expert support is always within reach. Choose male or female carers, double-up visits, overnight, or live-in care, and trust us to deliver respectful, discreet and reliable service.

Let Steps Support foster independence, choice and quality of life in the comfort of your own home. Contact us to discuss your requirements and discover how we can help you take the next step towards personalised home care.

At Steps Support, we also provide specialist nurse-led community care for individuals with high complex health needs who require advanced clinical support within their own homes. Our experienced nursing and care teams are trained to deliver a wide range of specialist interventions, including tracheostomy care, ventilator support, PEG feeding and enteral nutrition, complex medication administration, catheter care, stoma care, wound and pressure ulcer management, and ongoing clinical monitoring.
We support individuals with conditions such as acquired brain injury, spinal cord injury, neurological disorders, respiratory conditions and other long-term complex health needs, ensuring safe and person-centred care in the community.

Our service works closely with hospital discharge teams, Integrated Care Boards (ICBs), Continuing Healthcare (CHC) teams and case managers to facilitate safe hospital discharges and long-term complex care packages. With clinically led care planning, robust governance and trained staff, Steps Support can support ventilated and tracheostomy-dependent individuals, as well as those requiring high levels of clinical oversight at home.

We are able to respond to urgent referrals and rapid discharge pathways, helping to reduce hospital stays while maintaining safe, high-quality care in the community. Steps Support currently has the capacity to support complex community care packages, including tracheostomy and ventilated patients and would welcome referrals from discharge teams, CHC services and case managers.

Care at Steps Support

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Nursing
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. Please get in touch for further information about the team.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£20

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report