Right at Home Bournemouth and Poole
01202 280 855
(Enquiries)
Registered Office: Unit 4, Old Generator House, 25 Bourne Valley Road, Poole, BH12 1DZ
Availability
About Us
Welcome to Right at Home Bournemouth and Poole, your trusted provider of tailored home care services. We are proud to hold an 'Outstanding' rating from the Care Quality Commission (CQC), placing us in the top 5% of home care providers, quality-wise, across the country and reflective of our unwavering commitment to delivering exceptional care.
At the end of the day, our outstanding care and all our wraparound support doesn't just support the care recipient, it provides reassurance to their loved ones and family. After all, no-one's sone or daughter, perhaps living some distance from their parent wants to fret about (and spend loads of time on the phone dealing with) prescriptions or GP appointments. In addition to personal contact with our clients, these are the extra elements of our care that add value and give confidence to families that their loved-ones are in good hands.
Right at Home Bournemouth and Poole's Outstanding care supports a variety of situations, assisting families to support loved-ones who need help around the home and provide essential post-hospital care to aid recovery. Right at Home's services include personal care, companionship and help with mobility, alongside short-term respite options. For those requiring more continuous support, we also offers live-in care, ensuring someone is with you 24 hours a day. We're also experienced in supporting those living with dementia.
Additional services include escorted trips, domestic help, medication assistance, and even pet-friendly support for those with furry friends. Whether you need a male or female carer, double-up care for safety, or LGBTQ+ support, we cater to every need.
Our hourly rates start from £34.00. At Right at Home Bournemouth and Poole, we are dedicated to providing the support and care tailored just for you or your loved one to live safely and comfortably at home.
Care at Right at Home Bournemouth and Poole
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Age
- 18 - 64
- 65 and over
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Key Types
- 24-Hour
- Hourly
- Live-in
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Type of Care
- Diabetic care
- Down's syndrome
- Heart conditions
- Palliative / End of Life
- Parkinson's disease
- PEG feeding
- Personal care
- Physical disability
- Physically frail
- Sensory impairment (visual / hearing)
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Specific Care Needs
- Cancer
- Catheter
- Dementia inc. Alzheimer's disease
- Stoma
- Stroke
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Care Services
- Companionship
- Convalescence
- Cultural support e.g. faith, values and beliefs
- Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
- Domestic / Home help
- Escorted trips e.g. visits outside the home in the community
- Food preparation
- LGBTQ+ support
- Male or female carers available
- Medication assistance (oral)
- Pet friendly e.g. staff are comfortable around domestic animals
- Pet services e.g. staff provide dog-walking, feeding, etc.
- Rehabilitation inc. post-op support
- Respite (support for carers)
- Shopping
- Sit-in services
- Transportation
- Two carers per visit (double-up care)
About The Team
Funding Sources
- Local Authority with top-up
- NHS Continuing Healthcare (CHC)
- Self-funding (private)
Areas We Cover
Languages
- English
Fees
Regulator Rating
Overall: Outstanding
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Safe:Good
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Effective:Good
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Caring:Outstanding
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Responsive:Outstanding
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Well-led:Outstanding
Additional Information
- Member of the Homecare Association
- Member of the Federation of Small Businesses
- Dorset Care Awards: Staff Wellbeing Award 2025 Right at Home Bournemouth and Poole prioritises being a person-centred employer, mirroring our client care. We accommodate caregiver preferences for solo or multi-handed calls and minimize travel time to 15 minutes from home to first call of the day. Our commitment to staff wellbeing was highlighted at our New Forest conference for 30 caregivers, focusing on professionalism and quality reporting. We've enhanced moving and handling training with personal techniques, led by a physio and Pilates instructor, inspiring participation in the British Heart Foundation's Steptember challenge. We secured Claire Kremer, former head of Our Dorset's wellbeing service, for coaching on stress, tiredness, and menopause support. Our back-to-work process is phased, and supervisors offer tireless support during shifts. These efforts have significantly improved retention and consistency of care.
- Top 20 Home Care Providers South West England 2025 As judged by the the homecare.co.uk website. Some of the fantastically supportive words in those reviews include a client's daughter who wrote earlier that "Mum was very apprehensive [and] she now really enjoys their daily visits ... Their care & understanding of Mum gives huge peace of mind to both me (living 2 hours away) & my sister who lives in America." Another very generous review included the following praise, "it was a pleasure to welcome the carers into our home to take a load from our shoulders for a couple of hours a day ... The company's systems and the management team's responsiveness (to SMS or calls) just fed the overall feeling that we were in safe hands. I cannot compliment them highly enough nor can I recommend them more than I do to others in the same situation as ourselves." We were also very pleased that the Bournemouth Daily Echo covered the win.
- 5 Star employer 2025 (for the the year in a row) Recognised as a 5-Star Employer following the annual, independent WorkBuzz Carer Satisfaction Survey. Our team achieved this recognition with 100% participation in the anonymised survey. The results underscore the positive working environment and commitment of our carers: Client Matching: 100% of carers feel well-matched to their clients. Professional Development: 97% of carers value the opportunity to learn and develop new skills. Team Pride: 100% of carers are proud to work for our organisation. A supported and proud care team is the foundation of the life-changing home care we provide across Bournemouth and Poole.