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PCT Care Services Ltd Head Office

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01953 602 299

Registered Office: Unit 4B, Wymondham Business Centre, Eleven Mile Lane, Wymondham, Norfolk, NR18 9JL

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Regulator rating: Good
Details updated 4 days ago

Availability

From £29 Per Hour
Norfolk
Minimum Visiting Time 30 Minutes

About Us

Our vision
At PCT Care Services Ltd we want every carer and cared for person to be recognised, supported and offered services to help them maintain their own health and wellbeing.

Our mission statement
PCT Care Services Ltd strives to provide consistent high standards of care and support all the time.
To do this, we try hard to:
• Understand our client’s needs
• Promote the best care values
• Train and motivate our staff

Our values
PCT Care Services Ltd places carers and the people they support at the heart of everything we do.
• Trust – we understand that our services only respond to a clients' needs when they trust us to care for them.
• Involvement – people with care needs and their family carers drive PCT Care Services Ltd service design and development.
• Quality – we ensure that our services are high quality, flexible, responsive and continually improving.
• Family friendly – we recognise that our service impacts on families and friends – not just the carer and the cared for – and so we design our services with that in mind.
• Availability and accessibility – we work to make our services available and accessible to as many people as possible.
• Dignity and respect – we always treat the cared for and their family carers with dignity and respect.
• Working for change – we work proactively with government and policy makers at national and local level to influence legislation and practice.
• Partnership working – we actively explore opportunities for establishing joint projects and relationships with other organisations that will improve services for people with care needs.
• Learning – we learn from the good practice of others in order to improve our services, and we encourage others to learn from us.

Our aims and objectives
• Arrange regular meetings between management and care workers to focus on the planning of the care provision.
• Ensure the people who use our services, and their families are involved in the planning of their care.
• Ensure staff are adequately trained to meet the needs of the people we care for.
• Carry out quarterly satisfaction surveys of people using our services and use the results to make immediate changes where required.
• The care provided is continuously reviewed to ensure the most appropriate care is always delivered, and care plans are updated to reflect the needs of each individual.
• Ensure that essential standards of quality and safety are met and that the people that use our services remain satisfied and confident of the standard of care they receive.
• To enable people to continue living at home and to, as far as possible, promote their independence and wellbeing.
• Provide a high standard of care that will take a holistic view to provide support through the client’s home environment, meeting the needs of both the person we are caring for and their family.

Care at PCT Care Services Ltd Head Office

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • Hourly
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Palliative / End of Life
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

Our team is fully DBS checked to ensure safe and responsible recruitment. Our workforce maintains up-to-date Infection Prevention and Control training in accordance with best practice. Care and support can be provided in several languages including Chinese, Hungarian, and Filipino to ensure clear communication and understanding. For additional information regarding the team, please get in touch.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • Chinese
  • English
  • Filipino
  • Hungarian
  • Portuguese

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
Hourly Price
£29

Regulator Rating

Overall: Good

  • Safe:
    Requires Improvement
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good